Increased customer satisfaction and employee motivation therefore improving bottom line of business
In partnership with an international manufacturing company. Working with employees and management to improve performance levels, communication and productivity. As a result not only were customer service and productivity levels increased, but the whole ethos of the company underwent a massive overhaul.
Reduction in costs with increased effectiveness of teams
By implementing an overhaul of the training function and identifying, developing and implementing an effective Training & Development strategy for major international fleet hire company, we were able to align their objectives and develop people via a number of cost effective solutions. This resulted in a significant reduction in training costs and improvement in team effectiveness.
Clear performance targets for management identified, improved communication and reduced staff costs of turnover of critical group
Working in an international company identified and implemented talent management strategies. Through developing this process, core executive and management of the business were identified. Key Performance Indicators were determined to enable managers to work through clearly defined development plans. Resource planning was more effective with less time input required and reduced turnover of this critical group due to increased confidence and motivation levels.
Implementation of IT enabled change management
Working within international publishing house enabled seamless implementation of SAP system. Provided change management consultancy including communications, culture change initiatives, facilitation of senior management and team development to enable smooth transition from old to new IT systems.
Implementing new processes within government department
Working with senior management and teams to introduce improved management of asylum cases within the UK. Project management, facilitation, coaching, training skills used.
Audit of policies and procedures
Audit of practice, policy and procedure in anticipation and response to the Disability Discrimination Act and the duties under the Race Relations Amendment Act. Development of action plans to support local authorities develop their practice to embrace inclusion.
Mock Audits and interviews undertaken
In preparation for Audit Commissions inspections we have supported local authorities to prepare self assessments and undertaken interview preparation (including mock interviewing) with elected members through to first line officers.
Advising small businesses of the practice
Contracted by the Welsh Assembly Government to advise small businesses on their employment practices, this involves detailed work on contracts of employment, recruitment and selection, discipline and grievance, training and development, sickness and absence.
Audited organisations and developed action plans in organisations preparing for statutory inspections (Care Standards and Quality Assessment Framework for Supported Living)